Shipping & Logistics
Configure shipping, connect logistics partners, manage delivery locations, and handle shipment tracking.
15 articles
How does shipping work in ShopIQ?
How ShopIQ helps merchants configure shipping workflows, connect logistics partners, and manage order fulfillment.
Which logistics partners does ShopIQ support?
Supported logistics integrations including Delhivery, Shiprocket, and other available providers.
Can customers track shipments?
How customers track orders and delivery progress from the merchant's website, with automatic updates via logistics integration.
Can I set shipping charges?
How merchants configure flat, free, location-based, and order-value-based shipping charges and coupons.
Can I manage delivery locations?
How merchants control delivery coverage by location, pin code, city, or region based on serviceability and logistics rules.
Can I schedule pickups?
How merchants schedule manual or automatic shipment pickups through connected logistics partners.
Can I manage COD shipments?
COD shipment management, collection, settlement, risks, and logistics partner requirements for Cash on Delivery orders.
Can I manage return shipments?
How merchants manage reverse logistics, return pickup, product inspection, and refund or exchange decisions.
Can shipping status update automatically?
How automatic shipment status updates work through integrated logistics partners and what merchants should know.
What happens if delivery fails?
Failed delivery handling, reattempts, return-to-origin, COD refusal, and merchant responsibilities.
Can I ship internationally?
International shipping support through connected logistics partners, customs, duties, documentation, and merchant compliance.
Can I use my own courier?
Options for using integrated logistics partners, off-platform couriers, or self-delivery — and what each means for tracking and automation.
Can I configure package weight and dimensions?
How accurate package weight and dimensions affect shipping rates, serviceability, COD, and international shipping.
Who is responsible for delayed deliveries?
Why delivery delays happen, what merchants should do, and how to communicate with customers during delays.
What are shipping limitations?
How logistics provider serviceability, product category, package details, COD, and international rules create practical shipping limitations.