Shipping & Logistics
Can I ship internationally?
Summary
Yes. Merchants can ship internationally through ShopIQ-supported workflows if their logistics partner supports international shipping. International shipping depends on logistics provider availability, destination country, product category, customs rules, taxes, duties, documentation, and merchant compliance responsibilities.
Who this is for: Merchants who want to sell and ship products to customers outside India or outside their primary operating country.
Can I ship internationally using ShopIQ?
Yes. Merchants can ship internationally if their connected logistics partner supports international shipping and the merchant has completed the required setup. International shipping depends on logistics provider capability, destination country rules, export documentation, product restrictions, customs, tax treatment, and merchant compliance.
What does international shipping depend on?
- Logistics partner support
- Destination country
- Pickup location
- Delivery serviceability
- Product category
- Package weight and dimensions
- Customs documentation
- Export rules
- Tax and duty requirements
- Payment gateway support
- Merchant business documentation
- Customer address accuracy
Can all products be shipped internationally?
Not always. Some products may have restrictions depending on destination country rules, courier policies, customs regulations, or product category. Examples of restricted categories may include food products, cosmetics, liquids, medicines, electronics with batteries, fragile items, high-value jewelry, or products requiring special documentation. Merchants should verify product-specific rules with the logistics partner.
Who handles customs, duties, and taxes?
The merchant is responsible for understanding customs, duties, export rules, and taxes related to international orders. Depending on the shipping model, duties or import taxes may be paid by the customer or included in the shipping arrangement. Merchants should clearly communicate international shipping charges, duties, taxes, delivery timelines, and return rules to customers. For tax filing, GST, export documentation, and compliance, merchants should consult a qualified CA, tax consultant, or customs professional.
Can customers track international orders?
Customers can track orders directly from the website where tracking is available. If the logistics partner supports international tracking and is integrated properly, shipment updates may reflect automatically. International tracking may have more delays or status changes because shipments move across borders and customs checkpoints.
Can returns be managed for international orders?
International returns can be more complex than domestic returns. Merchants should define international return rules clearly, including whether international returns are accepted, who pays return shipping, refund eligibility, customs or duty handling, return timelines, and product condition requirements. Reverse logistics for international orders depends on the logistics provider.
Does international shipping consume AI credits?
No. International shipping setup, order fulfillment, tracking, and logistics workflows do not consume AI credits. AI credits are consumed only if merchants use AI for tasks such as drafting international shipping policy content, customer communication, or order analysis.
Merchants are responsible for product eligibility, taxes, duties, customs documentation, export compliance, delivery expectations, refunds, returns, and customer communication for international orders.