WhatsApp Commerce
Sell through WhatsApp and manage conversations from one place.
15 articles
How does WhatsApp Commerce work?
How ShopIQ supports WhatsApp-first commerce workflows for product catalog updates, AI-assisted tasks, and customer-facing experiences.
Can I manage my store through WhatsApp?
What store tasks merchants can perform through WhatsApp workflows, including catalog updates, marketing content, and AI-assisted tasks.
Can customers order through WhatsApp?
How customers can discover products, browse catalogs, ask questions, and continue buying journeys through WhatsApp where configured.
Can AI reply to customers?
How AI-assisted customer replies work for product questions, WhatsApp commerce conversations, and customer support in ShopIQ.
Can I upload products through WhatsApp?
How merchants can share product images and details through WhatsApp and use AI to convert them into structured catalog content.
Can I generate catalogs through WhatsApp?
How merchants can share product images and details on WhatsApp and use AI to generate structured catalog content including titles, descriptions, and SEO metadata.
Can AI create creatives from WhatsApp?
How merchants can share product images through WhatsApp and use AI to create marketing creatives, banners, campaign assets, and social media visuals.
Can I receive order notifications?
How ShopIQ supports order-related notifications for merchants, including WhatsApp-based order alerts where configured.
Can I track sales on WhatsApp?
How merchants can use AI-powered business analysis to ask sales questions, get order summaries, and track business performance through conversational workflows.
Can AI answer product questions?
How AI helps merchants respond to product-related customer questions about availability, sizes, colors, materials, pricing, and recommendations.
Can WhatsApp work in Indian languages?
How ShopIQ supports voice conversations in multiple Indian languages and what this means for WhatsApp commerce workflows.
Can I send WhatsApp campaigns?
How merchants can send WhatsApp campaigns by integrating supported providers like GetGabs, WATI, or Gupshup, and how AI helps create campaign content.
Does WhatsApp use AI credits?
When WhatsApp workflows consume AI credits and when they do not — covering catalog generation, campaign messages, customer replies, and manual actions.
Can WhatsApp replace the dashboard?
What WhatsApp can and cannot do compared to the ShopIQ dashboard, and why merchants need both for effective store management.
What are WhatsApp Commerce limitations?
The key limitations of WhatsApp Commerce including third-party app requirements, AI credit usage, merchant responsibilities, and what WhatsApp cannot do.