WhatsApp Commerce
Can I manage my store through WhatsApp?
Summary
ShopIQ supports WhatsApp-based commerce workflows that allow merchants to interact with their store using a familiar conversation interface for product and catalog actions, AI-assisted tasks, order-related interactions, and commerce instructions.
Who this is for: Merchants who want to manage parts of their online store through WhatsApp instead of relying only on complex dashboards.
Can I manage my store through WhatsApp?
Yes. ShopIQ is designed to make commerce more conversational and accessible. Merchants can use WhatsApp as part of their store management workflow where supported — helping merchants who already use WhatsApp for business communication interact with ecommerce tasks more naturally.
What store tasks can WhatsApp help with?
- Sharing product details
- Uploading product images
- Creating catalog content
- Updating product-related information
- Receiving order-related notifications
- Generating marketing content
- Creating WhatsApp campaign messages
- Asking AI for business help
- Managing supported commerce workflows
- Interacting with ShopIQ using voice or text-based instructions
Is WhatsApp easier than using the dashboard?
For many day-to-day tasks, WhatsApp can feel easier because merchants already use it regularly. However, the dashboard is still important for detailed store setup and management — reviewing all products, managing detailed CMS content, configuring settings, connecting third-party apps, managing payment gateways, connecting domains, managing team members, and viewing billing and credits.
WhatsApp and the dashboard work together — one does not replace the other.
Can I create catalogs through WhatsApp?
Yes. ShopIQ can help merchants create catalogs from WhatsApp images and product details where supported. AI can help generate product titles, descriptions, categories, tags, SEO metadata, and catalog structure. AI-generated catalog work consumes AI credits.
Can I create marketing content through WhatsApp?
Yes. ShopIQ can help create WhatsApp campaign content and other marketing messages using AI — including sale messages, new arrival announcements, product launch messages, festive campaign copy, collection promotions, customer re-engagement messages, and short promotional copy. AI-generated marketing content consumes AI credits.
Can I use voice with WhatsApp workflows?
ShopIQ supports voice conversations in multiple Indian languages including Hindi, Assamese, Telugu, Tamil, Gujarati, Marathi, Kannada, Malayalam, Punjabi, and Urdu. During voice sessions, ShopIQ replies in the same language spoken by the merchant.
Does managing through WhatsApp consume AI credits?
WhatsApp usage itself does not automatically consume credits. AI credits are consumed when a task uses AI through Chat or AI-powered workflows — such as generating catalog content, creating marketing copy, or analyzing sales. Manual actions like editing a product in the CMS, receiving orders, or receiving payments do not consume credits.
What happens if AI credits run out?
If AI credits run out, the AI interface stops working. However, the merchant's website, orders, payments, hosting, manual edits, and core commerce operations continue to work. Merchants can buy additional credits from the Credits section in Settings. Subscription credits expire with the billing cycle, while separately purchased credits roll over until used.
Important things to know
WhatsApp makes store management more accessible, but merchants should still review important changes carefully. Product information, pricing, descriptions, images, offers, and customer messages should be checked before publishing or sending. The merchant remains responsible for accuracy and business operations.