Pricing, Credits & Billing
Understand subscription plans, AI credits, billing, and what is included in your ShopIQ plan.
15 articles
How does ShopIQ pricing work?
How subscription plans, hosting, AI credits, connected apps, and third-party service charges work together.
What are AI credits?
What AI credits are, what they power, what happens when they run out, and how to buy more.
What consumes AI credits?
All AI-powered tasks that reduce credit balance including website generation, catalog, images, videos, analytics, and content.
What does not consume AI credits?
Manual store management, hosting, orders, payments, checkout, and other actions that do not use AI credits.
What happens when AI credits run out?
Which features stop and which continue when AI credits are exhausted, and how to restore AI access.
Can I buy more AI credits?
How to purchase additional AI credits, where to find them, and how purchased credits differ from subscription credits.
Do credits expire?
How subscription credits and separately purchased credits differ in validity and rollover behaviour.
How does billing work?
Monthly auto-renewal, payment failure handling, grace period, and third-party charges explained.
Can I cancel my subscription?
What happens when merchants cancel, how long access lasts, refund rules, and data export before suspension.
Can I upgrade or downgrade my plan?
How plan upgrades and downgrades work, when they take effect, and what to check before changing plans.
What happens if payment fails?
How ShopIQ retries failed subscription payments, when the account enters the grace period, and how to reactivate.
Is there a free trial?
How ShopIQ signup credits and welcome offers work for new merchants instead of a standard free trial.
What are connected apps?
How third-party integrations are counted as connected apps and which native ShopIQ features are excluded.
Do connected apps affect pricing?
How connected app allowances affect plan requirements and how third-party providers charge separately.
What happens after cancellation?
Website access, grace period, data exports, domain ownership, and merchant responsibilities after cancelling.