Payments, Checkout & Orders
Accept payments, manage checkout, and fulfil orders from your ShopIQ store.
15 articles
How does checkout work in ShopIQ?
How customers add products, enter details, choose payment options, and place orders on a ShopIQ-powered store.
Which payment gateways does ShopIQ support?
Supported payment gateway integrations including Razorpay, PhonePe, Stripe, PayPal, and other available providers.
How do I receive payments?
How payments are collected through the merchant's connected payment gateway and settled to the merchant's bank account.
How are orders managed in ShopIQ?
How merchants receive, review, and manage ecommerce orders including payment status, fulfillment, and customer communication.
Who fulfills orders?
Why merchants are responsible for inventory, packaging, shipping, returns, refunds, and customer service — not ShopIQ.
How do refunds work?
How refund requests are raised by customers, reviewed by merchants, and processed through a connected payment gateway.
How are cancellations handled?
How customers can initiate order cancellations and how merchants review, approve, and manage cancellation requests in ShopIQ.
Can I offer cash on delivery?
COD availability, logistics setup, collection, reconciliation, and risks for merchants offering offline payment options.
Can I create coupons?
Types of coupons and discount rules merchants can create in ShopIQ, including product discounts, cart discounts, buy X get Y, and free shipping.
Can I manage taxes?
Product-level tax configuration in ShopIQ and the merchant's responsibility for GST compliance, filing, and professional tax advice.
Can customers track orders?
How customers track order and shipment status from the merchant's website, including automatic updates via connected logistics partners.
Can I manage returns?
How return requests are raised by customers, reviewed by merchants, and managed through reverse logistics and refund workflows.
Can I create invoices?
How ShopIQ auto-generates invoices from a configured template and what merchants must still verify for GST and compliance.
Can I handle B2B orders?
B2B commerce workflows in ShopIQ including order placement for review, quote management, purchase orders, and deal negotiation.
What happens if payment fails?
How to handle failed payments, verify order and payment status, and avoid fulfilling unpaid orders.