Pricing, Credits & Billing
How does billing work?
Summary
ShopIQ subscriptions are billed monthly and auto-renew on the same date as the subscription was initiated. Merchants can cancel anytime. If payment fails, ShopIQ retries payment three times before the subscription is cancelled and the account moves into a 30-day grace period.
Who this is for: Merchants who want to understand monthly billing, renewal, payment failure, cancellation, and access after cancellation.
How does billing work in ShopIQ?
ShopIQ subscriptions are billed monthly. When a merchant subscribes to a plan, the subscription renews automatically every month on the same date the subscription was initiated. For example, if the merchant starts a plan on the 10th of the month, the subscription renews on the 10th of each following month.
Is billing automatic?
Yes. ShopIQ plans are auto-renewing monthly subscriptions. The merchant's subscription renews automatically unless it is cancelled before renewal.
Can I cancel anytime?
Yes. Merchants can cancel their subscription anytime. After cancellation, the merchant retains access until the end of the current billing cycle. There is no refund for unused days remaining in the month.
What happens after the billing cycle ends?
After the subscription access ends, the merchant enters a 30-day grace period. During this grace period, the merchant can renew or reactivate the account. After the grace period, the website, hosting, database, storage, and associated services are suspended until reactivation.
What happens if payment fails?
If a subscription payment fails, ShopIQ retries payment three times. If payment still fails after three retry attempts, the subscription is cancelled and the account moves into the 30-day grace period. The merchant can contact Support or their Implementation Partner to renew or reactivate the subscription.
Does billing affect AI credits?
Yes. Subscription credits are tied to the billing cycle and expire at the end of that cycle. When the subscription renews, the plan's included credits are refreshed according to the active plan. Separately purchased credits roll over until used.
Are third-party app charges included in ShopIQ billing?
No. Third-party services may have their own separate charges — for example, payment gateway fees, logistics provider charges, WhatsApp provider fees, domain provider charges, advertising platform spend, and analytics or marketing tool charges. ShopIQ subscription billing is separate from third-party provider billing.
Are domain charges included?
No. Domains are purchased separately by the merchant from a domain provider. The merchant owns and manages the domain and is responsible for renewal.
Merchants should keep payment methods updated to avoid failed renewals. If billing fails and the account is not reactivated during the grace period, website and platform services may be suspended.