Payments, Checkout & Orders
How are orders managed in ShopIQ?
Summary
ShopIQ helps merchants receive, review, and manage ecommerce orders. Merchants can check order details, customer information, payment status, product details, and fulfillment requirements. The merchant remains responsible for inventory, packaging, shipping, returns, refunds, and customer support.
Who this is for: Merchants who want to understand what happens after a customer places an order on a ShopIQ website.
How are orders managed in ShopIQ?
When a customer places an order, the order becomes available in the merchant's order management workflow. Order management generally includes:
- Reviewing new orders
- Checking payment status
- Confirming product availability
- Preparing products for shipment
- Updating order status
- Coordinating logistics
- Handling customer communication
- Managing cancellations, returns, or refunds
ShopIQ provides the software workflow, but the merchant is responsible for actual order fulfillment.
What order details can merchants review?
- Order ID
- Customer name
- Customer contact details
- Products ordered
- Product quantity
- Product variants
- Order value
- Discount applied
- Payment status
- Shipping address
- Order date
- Fulfillment status
- Delivery-related details where configured
What should merchants check before fulfilling an order?
- Payment status
- Product availability
- Correct variant
- Correct size or color
- Customer address
- Shipping charges
- Coupon or discount
- Order notes
- Delivery method
- Fraud or unusual order signs
- Return or cancellation policy relevance
Does ShopIQ fulfill orders?
No. ShopIQ does not fulfill orders. ShopIQ does not hold inventory, pack products, ship products, process returns, or act as the seller. The merchant remains responsible for inventory, picking and packing, shipment, delivery coordination, customer support, returns, exchanges, refunds, product quality, taxes, and compliance.
Can I connect logistics partners?
Yes. ShopIQ supports logistics integrations such as Delhivery, Shiprocket, and other available shipping providers depending on setup. Each third-party logistics integration counts as a connected app. Logistics setup and shipping performance depend on the connected provider.
Can AI summarize orders?
Yes. ShopIQ supports AI-powered business analysis. Merchants can ask AI questions such as "Summarize today's orders.", "Which products sold the most this week?", "Show pending orders.", or "What was my order value this month?" AI-powered order analysis consumes AI credits.
Can orders be exported?
Yes. ShopIQ allows merchants to export orders. Order history is retained for 1 year. Merchants who need records for accounting, analysis, compliance, or migration should export order data when required.
Does order management consume AI credits?
Manual order management does not consume AI credits. Receiving orders, reviewing orders, receiving payments, and fulfilling orders do not consume AI credits. AI credits are consumed only when the merchant uses AI-powered analytics, summaries, replies, or automation tasks.
Important things to know
Order management is a core merchant responsibility. ShopIQ helps structure order workflows, but the merchant must ensure that every order is verified, fulfilled, and communicated properly.