भुगतान, चेकआउट और ऑर्डर
Who fulfills orders?
Summary
The merchant fulfills all orders. ShopIQ is a software platform and does not hold inventory, pack products, ship orders, collect payments on behalf of merchants, process returns, or act as the seller. Merchants remain responsible for inventory, fulfillment, returns, refunds, taxes, product quality, and customer service.
Who this is for: Merchants who want to understand their responsibilities after customers place orders through a ShopIQ store.
Who fulfills orders in ShopIQ?
The merchant fulfills orders. ShopIQ helps merchants create and operate an ecommerce website, manage catalogs, connect payments, connect logistics, and manage commerce workflows. However, ShopIQ does not physically handle the products. The merchant is responsible for delivering the order to the customer.
What does fulfillment include?
- Checking product availability
- Confirming payment
- Picking the product
- Packing the product
- Printing labels, if required
- Handing the shipment to logistics partner
- Updating order status
- Sharing tracking details
- Handling customer questions
- Managing delivery issues
- Handling returns or exchanges
Does ShopIQ hold inventory?
No. ShopIQ does not hold merchant inventory. The merchant is responsible for managing stock, product availability, product condition, and inventory accuracy. If a product is out of stock, the merchant should update the catalog or communicate clearly with the customer.
Does ShopIQ pack or ship products?
No. ShopIQ does not pack or ship products. The merchant can fulfill orders directly or use a connected logistics provider such as Delhivery, Shiprocket, or other supported shipping partners. The shipping provider is responsible for logistics according to its own terms, serviceability, pricing, and performance.
Does ShopIQ collect money from customers?
No. ShopIQ does not collect payments on behalf of merchants. Payments are processed by the merchant's connected payment gateway. The merchant is responsible for payment gateway setup, settlements, refunds, reconciliation, chargebacks, and payment-related customer communication.
Who handles returns and exchanges?
The merchant handles returns and exchanges. The merchant should clearly define and publish return, refund, and exchange policies on the website. Customers should be able to understand return eligibility, return window, exchange rules, refund timeline, product condition requirements, shipping responsibility, non-returnable products, and cancellation terms.
Who handles refunds?
Refunds are handled by the merchant through the payment gateway or agreed payment method. ShopIQ does not process refunds on behalf of the merchant. The merchant should check payment provider rules and refund timelines.
Who handles customer service?
The merchant handles customer service. ShopIQ may help with AI-assisted customer replies or support workflows where configured, but the merchant remains responsible for customer communication, complaint resolution, product issues, returns, refunds, and delivery updates.
Who is responsible for taxes and compliance?
The merchant is responsible for taxes and compliance. This may include GST, invoices, product compliance, packaging rules, consumer protection requirements, privacy obligations, return policy compliance, and applicable business laws. ShopIQ is a software platform and does not provide legal, tax, or accounting advice.
Important things to know
ShopIQ enables commerce operations, but the merchant remains the seller. Merchants should not assume ShopIQ will store, pack, ship, refund, or service products on their behalf.