WhatsApp कॉमर्स
Does WhatsApp use AI credits?
Summary
WhatsApp usage does not automatically consume AI credits. AI credits are consumed only when a WhatsApp workflow uses AI-powered tasks such as generating product descriptions, creating catalog content, writing campaign messages, creating visuals, answering product questions, or analyzing business data.
Who this is for: Merchants who want to understand when WhatsApp workflows consume AI credits and when they do not.
Does WhatsApp use AI credits?
WhatsApp itself does not automatically use AI credits. AI credits are consumed only when the merchant uses AI-powered workflows through WhatsApp, AI Chat, or AI tools. Simply receiving a message or sharing product information through WhatsApp does not automatically consume AI credits.
What WhatsApp actions may consume AI credits?
AI credits may be consumed when WhatsApp workflows use AI for tasks such as:
- Generating product titles
- Generating product descriptions
- Creating catalog content
- Creating product tags
- Generating SEO metadata
- Creating WhatsApp campaign messages
- Creating customer reply drafts
- Answering product questions using AI
- Creating product visuals
- Creating lifestyle images
- Creating product videos
- Summarizing orders
- Analyzing sales
- Generating business insights
What WhatsApp actions do not consume AI credits?
- Receiving WhatsApp messages
- Sending manually written messages
- Sharing product links manually
- Receiving orders
- Receiving payments
- Receiving order notifications
- Viewing dashboard data manually
- Manually editing products in the CMS
- Manually updating banners
- Manually updating policy pages
- Using website hosting
- Using cloud storage
Does sending a WhatsApp campaign consume AI credits?
Sending a WhatsApp campaign through a connected WhatsApp app does not itself consume AI credits. However, AI credits are consumed if the merchant uses AI to create the campaign message, generate creatives, write customer replies, or analyze campaign performance. Third-party WhatsApp provider charges may apply separately.
Do connected WhatsApp apps consume AI credits?
No. Connecting or using a third-party WhatsApp app does not automatically consume AI credits. However, the third-party provider may have its own pricing, message fees, subscription charges, or usage limits. Each third-party app counts as a connected app under the merchant's ShopIQ plan.
What happens if AI credits run out?
If AI credits run out, AI-powered workflows stop working. The merchant will not be able to use AI Chat or AI-powered tasks until more credits are added. However, the website, hosting, orders, payments, manual dashboard access, manual product editing, manual content updates, and core commerce operations continue to work. Merchants can buy additional credits from Settings → Credits.
Do subscription credits expire?
Yes. Subscription credits expire at the end of the billing cycle. Separately purchased credits roll over and do not expire until used.
Can I use WhatsApp without AI credits?
Merchants can use non-AI WhatsApp workflows and connected WhatsApp apps without AI credits, depending on the configured setup. However, AI-powered WhatsApp tasks require available AI credits.
Important things to know
AI credits are linked to AI usage, not to WhatsApp usage itself. Merchants should understand the difference between manually sending messages, using third-party WhatsApp apps, and using AI-powered workflows.