मूल्य निर्धारण, क्रेडिट और बिलिंग
क्या मैं अपनी सदस्यता रद्द कर सकता हूँ?
Summary
Yes. Merchants can cancel their ShopIQ subscription anytime. After cancellation, access continues until the end of the current billing cycle. Unused days are not refunded. After the billing cycle ends, a 30-day grace period applies before services are suspended.
Who this is for: Merchants who want to understand cancellation, access after cancellation, refunds, and reactivation.
Can I cancel my subscription?
Yes. Merchants can cancel their ShopIQ subscription anytime. Cancellation stops future auto-renewal but does not immediately remove access during the paid billing period.
What happens immediately after cancellation?
After cancellation, the merchant continues to have access until the end of the current billing cycle. For example, if a merchant cancels halfway through the month, the account remains active until the billing cycle ends.
Will I get a refund for unused days?
No. If there are days remaining in the month, the amount is not refunded. The merchant continues to receive access until the end of the billing cycle.
What happens after the billing cycle ends?
After the billing cycle ends, the account enters a 30-day grace period. During the grace period, the merchant can renew or reactivate the subscription. After the grace period, website, hosting, database, storage, and associated services are suspended until the subscription is reactivated.
What happens to orders and payments?
During active subscription access, orders and payments continue according to store setup. Merchants should avoid leaving the account unpaid if they want uninterrupted customer checkout, order management, and website access. Before cancellation or suspension, merchants should export available products, orders, and customers if needed.
What happens to AI credits after cancellation?
Subscription credits expire with the billing cycle. Purchased credits roll over until used, but access to AI workflows may depend on account and subscription status. Merchants should review their credit balance and account status before cancelling.
Can I reactivate later?
Yes. Merchants can contact ShopIQ Support or their Implementation Partner to renew or reactivate the account. Reactivation restores access according to the active subscription and platform policies.
Should I export data before cancelling?
Yes, if the merchant needs records. ShopIQ allows merchants to export products, orders, and customers. Merchants should export available data before the account is suspended if they need a copy.
Cancelling a subscription stops future renewal, but it does not erase merchant responsibility. The merchant remains responsible for pending orders, refunds, returns, customer service, taxes, compliance, and business records.