इंटीग्रेशन और API
How do WhatsApp integrations work?
Summary
WhatsApp integrations allow merchants to connect supported WhatsApp providers such as GetGabs, WATI, Gupshup, or similar providers for campaigns, customer messages, order communication, and commerce workflows. WhatsApp provider rules, pricing, template approvals, message delivery, and account setup are controlled by the provider.
Who this is for: Merchants who want to use WhatsApp for customer communication, campaigns, order updates, product sharing, and commerce workflows.
What is a WhatsApp integration?
A WhatsApp integration connects ShopIQ with a supported WhatsApp provider. This allows merchants to use WhatsApp for business communication and commerce workflows, depending on setup. WhatsApp can help merchants communicate with customers in a familiar and direct channel.
Which WhatsApp providers can be connected?
- GetGabs
- WATI
- Gupshup
- Similar supported WhatsApp providers
Availability may depend on merchant setup, provider support, and current integration availability.
What can WhatsApp integrations help with?
- WhatsApp campaigns
- Customer messages
- Order updates
- Product sharing
- Catalog communication
- Customer support
- Cart or order follow-ups
- Offer announcements
- Post-purchase communication
Does a WhatsApp provider count as a connected app?
Yes. Each WhatsApp provider integration counts as one connected app. For example, connecting WATI counts as one connected app. Connecting Gupshup counts as one connected app. Disconnecting the provider frees the connected app slot immediately.
Are WhatsApp provider charges included in ShopIQ pricing?
No. WhatsApp provider fees are separate from ShopIQ subscription billing. A WhatsApp provider may charge for plans, messages, templates, phone numbers, conversations, or other usage according to its own pricing. Merchants should check pricing directly with the provider.
Does WhatsApp integration consume AI credits?
Connecting or manually using a WhatsApp integration does not automatically consume AI credits. AI credits are consumed when merchants use AI to generate WhatsApp content, reply drafts, customer messages, campaign copy, product content, images, videos, or business analysis.
Can AI create WhatsApp campaign messages?
Yes. ShopIQ can help create WhatsApp campaign content using AI. For example, a merchant can ask AI to draft product launch messages, festive sale messages, abandoned cart follow-ups, customer reactivation messages, order update messages, and offer announcements. AI-generated content consumes AI credits.
Can WhatsApp work in Indian languages?
Yes. ShopIQ supports language and voice workflows that make WhatsApp Commerce useful for Indian merchants. Voice conversation support is available in multiple Indian languages, and during supported voice sessions, ShopIQ replies in the same language spoken by the merchant. Supported voice languages include Hindi, Assamese, Telugu, Tamil, Gujarati, Marathi, Kannada, Malayalam, Punjabi, and Urdu.
What should I check before sending WhatsApp campaigns?
- WhatsApp provider account setup
- Message template approvals
- Customer consent
- Opt-out requirements
- Campaign content
- Sending limits
- Provider pricing
- Language accuracy
- Customer segmentation
- Offer details
- Timing
- Compliance requirements
Merchants are responsible for consent, customer communication rules, message content, provider fees, WhatsApp provider compliance, and campaign accuracy.