Integrations & APIs
What happens if an integration stops working?
Summary
If an integration stops working, the merchant should check the third-party provider account, connection status, permissions, billing, API keys, service availability, and ShopIQ app settings. Integration issues may happen because of provider downtime, expired credentials, plan limits, permission changes, provider policy changes, or configuration errors.
Who this is for: Merchants who use connected apps for payments, logistics, WhatsApp, analytics, advertising, marketplaces, or other workflows.
What happens if an integration stops working?
If an integration stops working, the related workflow may be affected. For example, a payment gateway issue may affect online checkout payments, a logistics issue may affect shipment creation or tracking updates, a WhatsApp provider issue may affect campaigns or customer messages, an analytics issue may affect traffic reporting, and a marketplace issue may affect marketplace data sync. The exact impact depends on the integration.
Why do integrations stop working?
- Third-party provider downtime
- Expired authentication
- Invalid API key
- Changed password or account access
- Missing permissions
- Provider billing issue
- Provider plan expiry
- Account verification problem
- Policy restriction
- App disconnected by merchant
- Connected app limit issue
- Incorrect configuration
- Data sync delay
- Provider API change
- Network or technical issue
What should merchants check first?
- Whether the app is still connected
- Whether provider account is active
- Whether provider billing is paid
- Whether KYC or verification is complete
- Whether permissions are still valid
- Whether API keys or credentials changed
- Whether service is available in the provider dashboard
- Whether the app has reached any usage limits
- Whether ShopIQ shows an error
- Whether recent changes were made
What should I do if payment integration stops working?
- Check payment gateway dashboard
- Check account status and KYC status
- Review settlement or compliance alerts
- Verify API keys or credentials
- Check payment methods enabled
- Review checkout configuration
- Check failed transaction reason
- Check for provider downtime
Merchants should not fulfill unpaid orders unless payment is verified or another approved payment method is arranged.
What should I do if logistics integration stops working?
- Check logistics provider dashboard
- Verify pickup address
- Check shipment creation status
- Verify serviceability
- Review package weight and dimensions
- Check COD settings
- Check provider account balance or billing
- Review provider system alerts
If needed, the merchant may ship manually while the integration issue is resolved.
What should I do if WhatsApp integration stops working?
- Check WhatsApp provider account
- Verify phone number status
- Check template approval status
- Review message limits
- Check provider billing and API credentials
- Review consent and policy settings
- Check provider dashboard alerts
Can ShopIQ guarantee third-party uptime?
No. ShopIQ does not guarantee third-party provider uptime, pricing, approvals, policy changes, delivery performance, settlement timelines, or data availability. ShopIQ provides the integration layer where supported.
Merchants should monitor payment, logistics, WhatsApp, and analytics integrations regularly, especially before campaigns, launches, and high-order periods.