Shipping & Logistics
Which logistics partners does ShopIQ support?
Summary
ShopIQ supports logistics integrations such as Delhivery, Shiprocket, and other available logistics providers depending on setup and merchant requirements. Logistics partners help merchants manage shipment creation, pickup, tracking, delivery, COD support, and return workflows where supported.
Who this is for: Merchants who want to connect shipping providers to their ShopIQ store.
Which logistics partners does ShopIQ support?
ShopIQ supports logistics integrations such as Delhivery, Shiprocket, and other available logistics providers depending on setup. The exact logistics apps available may depend on the merchant's region, subscription plan, connected app allowance, and current integration availability. Merchants should check available logistics apps inside ShopIQ or contact ShopIQ Support or an Implementation Partner.
Why should I connect a logistics partner?
Connecting a logistics partner can help merchants manage shipping more efficiently. A logistics integration may help with:
- Shipment creation
- Pickup scheduling
- Tracking updates
- Delivery status updates
- COD shipment workflows
- Reverse logistics
- Return tracking
- Shipping rate visibility
- Serviceability checks
- Reduced manual tracking work
Do logistics partners count as connected apps?
Yes. Each external logistics provider counts as a connected app. For example, connecting Delhivery counts as one connected app and connecting Shiprocket counts as one connected app. If the merchant disconnects a logistics provider, the connected app slot is freed immediately.
Does ShopIQ control logistics partner pricing?
No. Logistics pricing is controlled by the logistics provider. Shipping charges may depend on package weight, volumetric weight, pickup and delivery location, serviceability, delivery speed, COD or prepaid status, return shipment, and provider plan. Merchants should review pricing directly with the logistics provider.
Does ShopIQ guarantee pickup and delivery?
No. ShopIQ does not guarantee pickup, delivery, serviceability, delivery timelines, COD settlement, return pickup, or logistics performance. These depend on the logistics provider, pickup location, delivery pin code, package details, service availability, and provider operations.
Can I use my own courier?
Merchants may fulfill orders manually using their own courier or delivery process if supported by their operational workflow. However, automatic tracking updates may not be available unless a supported logistics partner is integrated. If a merchant uses manual shipping, they are responsible for updating customers and managing tracking.
Can I use multiple logistics partners?
This depends on the merchant's connected app allowance, logistics setup, and available integrations. Some merchants may use more than one logistics partner for different regions, product categories, COD availability, or shipping preferences. Merchants should check their plan and connected app limits.
Can logistics partners support COD?
COD support depends on the logistics provider, merchant account, serviceable pin codes, and provider rules. If COD is important, merchants should confirm COD availability, settlement timelines, RTO charges, and reconciliation process with the logistics provider.
Can logistics partners support returns?
Return pickup or reverse logistics depends on the logistics provider and integration setup. Merchants should confirm whether reverse logistics is supported by the connected provider before promising return pickup to customers.
Does connecting logistics consume AI credits?
No. Connecting or using logistics apps does not consume AI credits. AI credits are consumed only when AI-powered tasks are used, such as asking AI to summarize shipping issues, analyze delivery performance, draft customer replies, or create policy content.
Logistics integrations help automate shipping workflows, but the merchant remains responsible for fulfillment and customer experience. Merchants should understand provider charges, pickup rules, COD rules, return rules, and serviceability before going live.