Shipping & Logistics
Can I configure package weight and dimensions?
Summary
Yes. Merchants can configure package weight and dimensions for products or shipments where supported. Accurate package details help with shipping rates, logistics serviceability, label generation, courier pickup, delivery planning, and international shipping.
Who this is for: Merchants who need to define product or shipment weight and size for delivery, logistics, shipping charges, and courier handling.
Can I configure package weight and dimensions?
Yes. Merchants can configure package weight and dimensions where supported. Package details are important because logistics providers often use package weight, volumetric weight, and dimensions to calculate shipping charges and serviceability.
What package details can be configured?
- Product weight
- Package weight
- Length
- Width
- Height
- Volumetric weight
- Package type
- Shipment dimensions
- Product-level shipping details
Why are package weight and dimensions important?
- Shipping charges
- Courier selection
- Serviceability
- Pickup acceptance
- Delivery cost
- COD eligibility
- International shipping
- Return shipment charges
- Logistics reconciliation
- Volumetric weight calculation
- Handling of large or fragile products
What is volumetric weight?
Volumetric weight is a logistics calculation based on package size rather than actual weight. Courier companies may charge based on whichever is higher — actual weight or volumetric weight. This is common for large but lightweight products such as pillows, lamps, baskets, decor items, and packaging-heavy products. Merchants should check the logistics provider's volumetric weight formula.
Should I enter product weight or packed weight?
Merchants should use packed weight where required for shipping. Packed weight includes the product plus packaging material, box, protective layers, inserts, and any included accessories. Using only product weight may lead to incorrect shipping charges.
Can dimensions affect international shipping?
Yes. International shipping often depends heavily on package weight, dimensions, customs handling, product type, and logistics provider rules. Merchants should enter accurate package details for international orders and confirm requirements with the logistics provider.
Can I update package details later?
Yes. Merchants can update package weight and dimensions where supported. If product packaging changes, merchants should update the details to avoid shipping errors, price mismatch, or courier issues.
Does configuring package details consume AI credits?
No. Manual package weight and dimension configuration does not consume AI credits. AI credits are consumed only when merchants use AI-powered workflows such as shipping cost analysis, customer communication, or policy drafting.
Merchants should measure packed products carefully, especially for fragile, heavy, oversized, premium, or international shipments, to avoid logistics errors and unexpected charges.