Payments, Checkout & Orders
Can I handle B2B orders?
Summary
Yes. ShopIQ supports complete B2B commerce workflows, including order placement for review, quote management, purchase order management, deal negotiation, review, and approval. This helps merchants manage wholesale, distributor, manufacturer, and business buyer workflows more systematically.
Who this is for: Manufacturers, wholesalers, distributors, retailers, and B2B sellers who want to manage business orders through ShopIQ.
Can I handle B2B orders in ShopIQ?
Yes. ShopIQ supports B2B commerce workflows. B2B orders are often different from direct customer orders because they may involve negotiation, approval, purchase orders, bulk quantities, custom pricing, and review before confirmation. ShopIQ supports workflows that help merchants manage these business buying processes.
What B2B workflows does ShopIQ support?
- Order placement for review
- Quote management
- Purchase order management
- Deal negotiation
- Order review and approval
- B2B buyer communication
- Business-specific order handling
What is order placement for review?
Order placement for review means a buyer can place an order request that the merchant reviews before final confirmation. This is useful when pricing depends on quantity, stock must be confirmed, shipping cost must be calculated, payment terms need approval, or the order requires internal approval.
Can I manage quotes?
Yes. ShopIQ supports quote management as part of B2B workflows. A quote can include product details, quantity, pricing, terms, validity, and negotiation status. Merchants can use quote workflows to handle business buyers who do not purchase immediately through standard checkout.
Can I manage purchase orders?
Yes. ShopIQ supports purchase order management. This is useful for buyers who follow formal procurement processes and need PO-based ordering. The merchant can review purchase order details and move the order forward according to their business process.
Can B2B buyers negotiate deals?
Yes. ShopIQ supports deal negotiation workflows. B2B negotiation may include:
- Bulk pricing
- Custom discounts
- Payment terms
- Delivery timelines
- Product availability
- MOQ
- Shipping charges
- Packaging terms
- Credit terms, if applicable
Can AI help with B2B orders?
AI can help with supported B2B workflows such as summarizing buyer requests, drafting replies, analyzing order value, preparing quote content, or reviewing product and order information. AI-powered B2B assistance consumes AI credits. Final pricing, negotiation, approval, and fulfillment remain the merchant's responsibility.
Can WhatsApp support B2B communication?
Yes. Many B2B buyers prefer conversational workflows, and WhatsApp can support B2B communication where configured. Merchants can use WhatsApp to discuss requirements, share product information, follow up on quotes, and communicate with buyers.
Does B2B order management consume AI credits?
Manual B2B order management does not consume AI credits. AI credits are consumed only when the merchant uses AI-powered workflows such as quote drafting, sales analysis, buyer reply generation, or business insights.
B2B workflows often involve higher order value and more complex commitments. Merchants should carefully review pricing, payment terms, taxes, shipping, approval status, product availability, and written agreements before confirming B2B orders.