Account & Workspace Management
How do I transfer ownership of a store?
Summary
Store ownership transfer should be handled carefully because the store may include customer data, orders, payments, domain settings, connected apps, team access, billing, and business records. Merchants should contact ShopIQ Support for assistance before transferring ownership.
Who this is for: Merchants who want to transfer a ShopIQ store to another owner, business partner, company, or team member.
Can I transfer ownership of a ShopIQ store?
Store ownership transfer may be possible with support assistance, but it should not be done casually. A ShopIQ account is linked to one merchant or business, and one website is supported per account. If ownership needs to change, the merchant should contact ShopIQ Support.
Why should ownership transfer be handled carefully?
A store may include sensitive business and customer information such as products, orders, customers, payment setup, logistics setup, domain configuration, team members, permissions, billing information, AI credits, connected apps, policy pages, customer communication records, and business reports. Transferring ownership can affect control over the store and related operations.
What should be reviewed before transfer?
- Who will become the new owner
- Whether customer data can be transferred
- Whether billing responsibility will change
- Whether domain ownership will change
- Whether payment gateway accounts will change
- Whether team access needs to be updated
- Whether connected apps should be disconnected
- Whether pending orders, refunds, or returns are complete
- Whether business records have been exported
Does transferring a store transfer the domain or payment gateways?
No. Domain ownership is separate and must be transferred through the domain provider. Payment gateway accounts are third-party provider accounts — if a new business owner will use a different account, the payment integration may need to be updated with the provider.
Does transferring ownership consume AI credits?
No. Ownership transfer or support coordination does not consume AI credits.
Merchants should not transfer access informally by sharing passwords. Contact ShopIQ Support and review all business responsibilities before proceeding.