Partner Program
What support do partners provide?
Summary
Implementation Partners provide setup and implementation support for merchants they onboard. This may include website setup, catalog creation, payment and logistics configuration, domain mapping, WhatsApp setup, policy pages, testing, training, and post-launch support. For partner-onboarded merchants, the partner is usually the first point of contact.
Who this is for: Merchants working with an Implementation Partner and partners who want to define their support responsibilities.
What support do partners provide?
Partners help merchants use ShopIQ effectively. The exact support depends on the agreement between the partner and the client, but commonly includes setup, launch, training, and ongoing assistance.
What setup support can partners provide?
- Understanding merchant requirements
- Creating the store and setting up the website
- Uploading products and creating categories and collections
- Updating homepage banners and adding product images
- Writing or improving product content
- Creating policy pages and setting up coupons
- Configuring checkout and testing the customer journey
Can partners help with integrations?
Yes. Partners can help clients connect supported integrations such as payment gateways, logistics providers, WhatsApp providers, Google Analytics, Meta Pixel, ad tools, marketplace integrations, Unicommerce, and Shopify-related workflows. The merchant remains responsible for third-party accounts, verification, fees, provider terms, and compliance.
Can partners help with AI workflows?
Yes. Partners can help merchants use AI workflows such as website generation, AI website edits, product descriptions, SEO metadata, product images, lifestyle images, videos, campaign content, WhatsApp messages, and business analytics. AI-powered tasks consume the merchant's available AI credits.
Can partners train the merchant team?
Yes. Partners may train the merchant and their team on managing products, updating banners, reviewing orders, creating coupons, managing content, using AI Chat, understanding AI credits, checking analytics, handling returns and refunds, and managing connected apps. Training scope depends on the partner-client agreement.
Who provides support after launch?
For merchants onboarded by an Implementation Partner, the partner is usually the first point of contact. The partner may help resolve setup questions, explain workflows, coordinate issues, and guide the merchant. ShopIQ Support may also be involved depending on the issue, plan, and support process.
Can partners provide ongoing services?
Yes. Partners may offer ongoing service packages covering monthly store management, catalog updates, campaign execution, creative generation, SEO improvements, performance marketing, WhatsApp campaigns, analytics reporting, conversion optimization, and store maintenance. These services are agreed directly between the partner and the client.
Partners should clearly define what support is included and what is chargeable. Merchants should ask for scope, timelines, communication channels, revision limits, response times, and post-launch support terms before starting.