WhatsApp বাণিজ্য
মই WhatsApp অভিযান পঠিয়াব পাৰো নে?
Summary
Merchants can send WhatsApp campaigns by integrating supported WhatsApp communication apps such as GetGabs, WATI, Gupshup, or similar providers where available. ShopIQ can help create campaign messages and creatives using AI, while the connected WhatsApp app enables campaign sending and customer messaging workflows.
Who this is for: Merchants who want to send promotional WhatsApp messages, customer updates, product launch announcements, catalog campaigns, and customer communication through WhatsApp.
Can I send WhatsApp campaigns from ShopIQ?
Yes, WhatsApp campaigns can be enabled through supported third-party WhatsApp communication apps. Merchants can integrate WhatsApp apps such as GetGabs, WATI, Gupshup, or similar supported WhatsApp communication providers. These apps help enable WhatsApp campaign sending, customer messaging, and WhatsApp communication workflows.
ShopIQ can help merchants create campaign content using AI, while the connected WhatsApp app handles WhatsApp messaging capabilities depending on the provider and setup.
What is the role of ShopIQ in WhatsApp campaigns?
ShopIQ can help with the commerce and AI side of WhatsApp campaigns — creating campaign messages, writing promotional copy, creating product launch messages, generating festive campaign content, creating product visuals, preparing catalog promotion content, and connecting campaign content to products or collections. AI-generated campaign content consumes AI credits.
What is the role of WhatsApp apps like GetGabs, WATI, and Gupshup?
WhatsApp communication apps help merchants send and manage WhatsApp messages at scale. Depending on the provider and setup, these tools may support WhatsApp Business API access, broadcast campaigns, template messages, customer conversations, automated replies, message delivery workflows, team inbox workflows, campaign analytics, and customer segmentation.
Do WhatsApp apps count as connected apps?
Yes. Each external third-party integration counts as a connected app in ShopIQ. For example, if a merchant connects WATI, GetGabs, or Gupshup, it counts as one connected app under the merchant's subscription plan. Native ShopIQ capabilities do not count as connected apps. Disconnecting a third-party app frees the connected app slot immediately.
What types of WhatsApp campaigns can I send?
- New arrivals
- Product launches
- Festive sales
- Flash sales
- Wedding collections
- Back-in-stock updates
- Bestseller promotions
- Catalog sharing
- Repeat customer engagement
- Cart recovery
- Store launch announcements
- Offer reminders
- Collection promotions
Can AI write WhatsApp campaign messages?
Yes. ShopIQ can help generate WhatsApp campaign messages using AI. For example: "Write a WhatsApp campaign for my Diwali saree sale." or "Create a short WhatsApp message for new jewelry arrivals." or "Create a cart recovery WhatsApp message." AI-generated WhatsApp campaign copy consumes AI credits.
Do I need customer consent for WhatsApp campaigns?
Yes, merchants are responsible for following applicable consent requirements, WhatsApp policies, communication rules, privacy expectations, and customer messaging norms. Merchants should avoid spam, misleading offers, unsolicited messaging, and excessive promotional communication.
Does sending WhatsApp campaigns consume AI credits?
Sending a WhatsApp campaign through a connected WhatsApp app does not itself consume AI credits. AI credits are consumed when merchants use AI to generate campaign messages, creatives, product visuals, customer replies, or analysis. Third-party WhatsApp provider charges may apply separately.
Important things to know
ShopIQ helps create and connect WhatsApp commerce workflows, but WhatsApp campaign sending depends on the connected third-party provider and its rules. Merchants are responsible for message consent, campaign accuracy, customer communication, compliance, and third-party provider charges.