WhatsApp Commerce
Can WhatsApp work in Indian languages?
Summary
ShopIQ supports voice conversations in multiple Indian languages, and the interface is currently available in English, Hindi, and Assamese. During supported voice sessions, ShopIQ replies in the same language spoken by the merchant.
Who this is for: Merchants who prefer speaking or working in Indian languages and want to use WhatsApp or voice-based workflows to manage commerce more naturally.
Can WhatsApp work in Indian languages?
ShopIQ is designed for Indian merchants who may prefer working in their own language instead of only using English-first dashboards. ShopIQ supports voice conversations in multiple Indian languages. During voice sessions, ShopIQ replies in the same language spoken by the merchant.
Which voice languages are supported?
ShopIQ currently supports voice conversations in:
- Hindi
- Assamese
- Telugu
- Tamil
- Gujarati
- Marathi
- Kannada
- Malayalam
- Punjabi
- Urdu
During supported voice sessions, ShopIQ replies in the same language spoken by the merchant.
Which interface languages are supported?
The ShopIQ visual interface is currently available in English, Hindi, and Assamese. This refers to the platform's visible interface language.
Is voice language support the same as WhatsApp language support?
Voice language support and WhatsApp workflows are related but not exactly the same. Voice language support means merchants can speak to ShopIQ in supported languages during voice sessions. WhatsApp workflows allow merchants to interact with ShopIQ through WhatsApp where configured. Language behavior in WhatsApp workflows may depend on the specific workflow, setup, and connected communication tools.
Can I send WhatsApp messages in Indian languages?
Merchants can create WhatsApp campaign content and customer messages in Indian languages where supported by their workflow and communication setup. If a merchant wants to send customer-facing WhatsApp messages in a regional language, they should review the message carefully for accuracy, clarity, tone, and cultural context.
Can AI create content in the same language I speak?
During supported voice sessions, ShopIQ replies in the same language spoken by the merchant. For content creation, merchants should specify the required language and review the output before using it publicly. Default website and catalog generation is in English unless multilingual setup is planned.
Why is language support important?
Language support matters because many Indian merchants and customers are more comfortable in regional languages. It can help with easier onboarding, faster product updates, better merchant adoption, more natural instructions, better customer communication, reduced dependency on English dashboards, and improved confidence for first-time online sellers.
Does using Indian languages consume AI credits?
Using language itself does not automatically consume credits. AI credits are consumed when the merchant uses AI-powered workflows, such as AI Chat, AI-generated catalog content, AI-generated messages, AI-generated images, AI videos, or AI business analysis. Manual actions do not consume AI credits.
Important things to know
Merchants should always review customer-facing language before publishing or sending it. This is especially important for product details, prices, discounts, policies, delivery timelines, returns, warranties, and legal claims.