WhatsApp বাণিজ্য
মই অৰ্ডাৰ জাননী পাব পাৰো নে?
Summary
ShopIQ supports order management workflows, and merchants can receive order-related information through available notification channels where configured. WhatsApp-based order notifications may be available depending on the merchant's setup, connected workflows, and account configuration.
Who this is for: Merchants who want to know whether they can receive order updates or order notifications through WhatsApp.
Can I receive order notifications?
ShopIQ supports order-related workflows and merchant notifications where configured. Merchants may receive order-related information through available notification channels depending on their account setup, connected apps, and configured workflows. WhatsApp-based order notifications may be available where the merchant's WhatsApp commerce setup supports them.
What type of order information can notifications include?
- New order received
- Customer name
- Product ordered
- Order value
- Payment status
- Delivery address
- Shipping status
- Order update
- Cancellation request
- Return request
- Customer message
Are WhatsApp order notifications automatic?
Merchants should verify the active notification setup in their account. Some workflows may be automatic after configuration, while others may depend on connected apps, WhatsApp setup, or implementation support. If order notifications are important for a merchant's operations, they should confirm the setup with ShopIQ Support or an Implementation Partner.
Can customers receive order notifications?
Customer-facing order notifications may be available depending on the merchant's configured communication workflow. Merchants should check which customer notifications are active for their store and whether WhatsApp notifications are configured. Customer communication should be clear, timely, and accurate.
Can I manage orders after receiving a notification?
Yes. Order notifications help merchants stay informed, but order management should be reviewed through the ShopIQ dashboard or available order management workflow. Merchants are responsible for reviewing orders, confirming payment, packing products, shipping products, updating order status, handling returns, and handling refunds. ShopIQ does not fulfill orders on behalf of merchants.
Do order notifications consume AI credits?
Receiving order notifications does not consume AI credits. AI credits are consumed only when AI-powered tasks are used, such as asking AI to analyze orders, generate customer replies, summarize sales, or create related content.
Can AI summarize my orders?
ShopIQ supports AI-powered business analysis workflows. Merchants may ask AI questions about orders, sales, products, customers, and performance where supported by available data. AI analytics consumes AI credits. For example: "Summarize today's orders." or "Which products sold the most this week?" or "What was my total sales value this month?"
What if I do not receive order notifications?
If a merchant does not receive expected notifications, they should check whether order notifications are enabled, whether WhatsApp setup is completed, whether the correct phone number is connected, whether notification permissions are active, whether payment and order workflows are configured, and whether connected apps are working. If the issue continues, the merchant should contact ShopIQ Support or their Implementation Partner.
Important things to know
Order notifications help merchants respond faster, but they do not replace order management responsibility. Merchants should regularly review orders, payments, fulfillment status, customer communication, and returns from the appropriate order management section.