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Summary
Yes. Merchants can schedule shipment pickups through the connected logistics workflow. Pickups can be scheduled manually, or they may be automatically scheduled based on the settings configured in the logistics partner dashboard. Pickup availability depends on the logistics provider, serviceability, pickup address, shipment details, and merchant account setup.
Who this is for: Merchants who want logistics partners to pick up orders from their store, warehouse, office, or fulfillment location.
Can I schedule pickups in ShopIQ?
Yes. Merchants can schedule pickups for shipments through the connected logistics workflow where supported. A pickup means the logistics partner collects the packed order from the merchant's pickup location and moves it into the delivery network. Pickup scheduling depends on the logistics provider connected to the merchant's store.
Can pickups be scheduled manually?
Yes. Merchants can manually schedule pickups where the connected logistics workflow supports manual pickup creation. Before scheduling a manual pickup, merchants should ensure:
- Order is confirmed
- Payment status is verified
- Product is available and packed
- Invoice is ready
- Shipping label is generated, where required
- Customer address is correct
- Package weight and dimensions are correct
Can pickups be scheduled automatically?
Yes. Pickups can also be automatically scheduled depending on the settings configured in the logistics partner dashboard. For example, some logistics providers may allow merchants to define automatic pickup rules, daily pickup slots, default pickup addresses, or shipment creation workflows. The exact behavior depends on the logistics provider and integration setup.
Where are pickup settings managed?
- ShopIQ shipping workflow, where supported
- Connected logistics partner dashboard
- Logistics provider account settings
- Pickup address settings
- Shipment creation settings
Can pickup fail?
Yes. Pickup can fail for reasons such as:
- Package not ready
- Wrong pickup address
- Courier did not arrive
- Pickup location closed
- Incorrect package details
- Serviceability issue
- Logistics provider delay
- Account or billing issue
- Shipment not created properly
If pickup fails, the merchant should check the logistics provider dashboard and reschedule where required.
Can I have multiple pickup addresses?
Multiple pickup address support depends on the logistics provider and account setup. Merchants with warehouses, stores, or fulfillment locations in different places should confirm whether their logistics provider supports multiple pickup addresses.
Does scheduling pickup consume AI credits?
No. Manual or automatic pickup scheduling does not consume AI credits. AI credits are consumed only if merchants use AI-powered workflows such as drafting customer replies, analyzing delivery issues, or creating shipping policy content.
Pickup timing, success, courier availability, serviceability, and operational performance depend on the connected logistics partner and merchant readiness — not ShopIQ.