Shipping & Logistics
How does shipping work in ShopIQ?
Summary
ShopIQ helps merchants manage shipping workflows by allowing them to configure shipping information, connect logistics partners where available, and manage order fulfillment. The merchant remains responsible for packing products, handing shipments to the logistics provider, tracking delivery, handling returns, and communicating with customers.
Who this is for: Merchants who want to understand how products are shipped after customers place orders on a ShopIQ store.
How does shipping work in ShopIQ?
Shipping begins after a customer places an order and the merchant confirms the order for fulfillment. A typical shipping workflow includes:
- Customer places an order
- Merchant reviews order details
- Merchant verifies payment status
- Merchant checks stock availability
- Merchant packs the product
- Merchant assigns or uses a logistics partner
- Shipment is picked up or handed over
- Customer receives tracking updates where configured
- Order is delivered
- Merchant handles any delivery issue, return, or exchange
ShopIQ helps structure the shipping workflow, but the merchant remains responsible for fulfillment.
Does ShopIQ ship products for merchants?
No. ShopIQ does not physically ship products. ShopIQ does not hold inventory, pack orders, print labels on behalf of merchants, collect parcels, deliver products, or manage warehouses. The merchant is responsible for actual fulfillment.
Can I connect logistics partners?
Yes. ShopIQ supports logistics integrations such as Delhivery, Shiprocket, and other available logistics providers depending on setup. A connected logistics partner can help merchants manage shipment creation, tracking updates, pickup, delivery, and related shipping workflows depending on the provider's capabilities.
Do logistics integrations count as connected apps?
Yes. Each third-party logistics provider counts as a connected app under the merchant's subscription plan. Native ShopIQ features do not count as connected apps. Disconnecting a third-party app frees the connected app slot immediately.
Who decides shipping charges?
Shipping charges depend on the merchant's shipping setup, logistics partner pricing, product weight, delivery location, shipping method, COD status, and business policy. Merchants should decide whether shipping is free, paid by customer, included in product price, or based on order value, location, or weight. Merchants should clearly communicate shipping charges before checkout.
Can shipping status update automatically?
Yes, if the merchant has integrated a supported logistics partner. When a logistics partner is integrated, shipment status can be updated automatically based on logistics provider updates — for example, when the shipment is picked up, in transit, out for delivery, or delivered.
What should merchants check before shipping?
- Payment status
- Product availability
- Correct product and variant
- Customer name and phone number
- Shipping address
- Pin code serviceability
- Shipping charges
- Packaging quality
- Invoice
- Order notes
- COD or prepaid status
Does shipping consume AI credits?
No. Manual shipping management, order fulfillment, logistics tracking, receiving orders, and receiving payments do not consume AI credits. AI credits are consumed only when merchants use AI-powered workflows such as AI order summaries, AI customer replies, AI sales analysis, or AI-generated communication.
ShopIQ enables shipping workflows, but the merchant remains responsible for fulfillment. Delivery timelines, pickup success, shipping rates, COD settlement, tracking accuracy, and delivery performance depend on the connected logistics provider.