শিপিং আৰু লজিষ্টিক্স
গ্ৰাহকসকলে শিপমেণ্ট ট্ৰেক কৰিব পাৰে নে?
Summary
Yes. Customers can track their orders directly from the merchant's website. If the merchant has integrated a logistics partner, shipment status can update automatically based on logistics provider tracking updates.
Who this is for: Merchants who want to provide customers with order and shipment tracking after purchase.
Can customers track shipments?
Yes. Customers can track orders and shipments directly from the merchant's website where order tracking is available. This helps customers check delivery progress without repeatedly contacting the merchant.
How does shipment tracking work?
Once an order is shipped, the tracking workflow can show order and delivery progress. Depending on the logistics setup, customers may see statuses such as:
- Order placed
- Order confirmed
- Packed
- Shipped
- Picked up
- In transit
- Out for delivery
- Delivered
- Return initiated
- Returned
- Cancelled
The exact statuses depend on the merchant's workflow and connected logistics provider.
Can tracking update automatically?
Yes. If a supported logistics partner is integrated, shipment status can update automatically from the logistics provider. This reduces manual work for the merchant and gives customers a clearer post-purchase experience.
What happens if no logistics partner is connected?
If no logistics partner is connected, the merchant may need to manage shipping and tracking manually. The customer may still see order status where available, but automatic shipment movement updates usually require logistics integration.
Can customers track COD orders?
Yes, customers can track COD orders where order tracking and logistics tracking are configured. COD settlement and collection still depend on the logistics provider or merchant fulfillment process.
Can customers track returns?
Return tracking depends on the return workflow and logistics provider support. If reverse logistics is integrated and supported, customers may be able to view return pickup and return shipment status where configured.
What should merchants do if tracking is wrong?
If tracking information appears wrong, delayed, or missing, the merchant should check:
- Logistics provider dashboard
- Tracking ID
- Shipment creation status
- Pickup status
- Customer address
- Pin code serviceability
- Integration status
- Order status
- Delivery partner updates
Does customer tracking consume AI credits?
No. Customer order tracking and logistics status updates do not consume AI credits. AI credits are consumed only if the merchant uses AI-powered workflows such as shipping issue analysis, customer reply generation, or order summaries.
Tracking accuracy depends on logistics provider data. ShopIQ can display and support tracking workflows, but delivery status is ultimately based on the logistics provider's updates and merchant fulfillment actions.