Pricing, Credits & Billing
What happens after cancellation?
Summary
After a merchant cancels a ShopIQ subscription, access continues until the end of the current billing cycle. After that, a 30-day grace period applies. If the subscription is not reactivated during the grace period, the website, hosting, database, storage, and associated services are suspended until reactivation.
Who this is for: Merchants who want to understand website access, data access, AI credits, billing, exports, and reactivation after cancelling a subscription.
What happens after I cancel my subscription?
After cancellation, the merchant continues to have access until the end of the current billing cycle. Cancellation stops future auto-renewal, but it does not immediately remove access during the already paid period.
Will my website stay live after cancellation?
The website stays active until the end of the current billing cycle. After the billing cycle ends, a 30-day grace period applies. If the subscription is not renewed or reactivated during the grace period, the website and associated services are suspended.
What is suspended after the grace period?
- Website
- Hosting
- Database
- Cloud storage
- Store services
- Dashboard access, where applicable
- Connected workflows
- Associated platform services
Reactivation is required to restore access.
Can customers still place orders after cancellation?
Customers can place orders while the store remains active during the paid billing period. After active access ends and services are suspended, the website and checkout may no longer be available until reactivation. Merchants should avoid cancellation if they want uninterrupted selling.
Should I export my data before cancellation?
Yes. ShopIQ allows export of products, orders, and customers. Merchants should export required data before account access is suspended. Website pages, themes, AI workflows, generated assets, and platform-specific configurations are not exportable. Product exports may include product image URLs where applicable.
What happens to my domain?
The merchant owns the domain separately. Domains are not included in ShopIQ pricing and are purchased from a domain provider. If the ShopIQ subscription is cancelled and the store is suspended, the domain itself remains with the merchant, but the website connected to it may stop working until reactivation or DNS changes.
Can I reactivate later?
Yes. Merchants can contact ShopIQ Support or their Implementation Partner to renew or reactivate the subscription. Reactivation restores access according to the active plan and platform policies.
What responsibilities remain after cancellation?
- Pending orders
- Customer communication
- Refunds and returns
- Taxes and compliance
- Product warranties and business records
- Payment gateway accounts
- Logistics provider accounts
- Third-party app billing
Cancelling ShopIQ does not cancel third-party provider accounts automatically.
Before cancelling, merchants should complete pending orders, export required data, review customer obligations, download records where available, and understand impact on website access.