WhatsApp Commerce
Can I upload products through WhatsApp?
Summary
ShopIQ supports WhatsApp-based product and catalog workflows where merchants can share product images, product details, and business instructions. AI can help convert these inputs into structured product catalog content.
Who this is for: Merchants who already have product photos and product details on WhatsApp and want to turn them into an ecommerce catalog.
Can I upload products through WhatsApp?
Yes. ShopIQ supports WhatsApp-based product and catalog workflows where merchants can share product images and product details through a familiar channel. This is useful for merchants who currently manage products informally through WhatsApp and want to convert them into a structured online catalog.
What product information can I share?
Depending on the available workflow, merchants can share:
- Product photos
- Product names
- Product prices
- Product descriptions
- Category information
- Stock availability
- Size details
- Color details
- Material details
- Voice instructions
- Business notes
Can AI create product listings from WhatsApp images?
Yes. ShopIQ can help create product listings from WhatsApp images and details using AI. AI can assist with product titles, descriptions, categories, tags, SEO metadata, product content, and catalog structure. AI-generated catalog work consumes AI credits.
Can AI understand product details from images alone?
AI can assist using images, but merchants should not rely only on images for complete accuracy. Product images may not clearly show material, size, weight, fabric type, ingredients, warranty, SKU, price, stock availability, technical specifications, or care instructions. Merchants should provide written details wherever possible and review AI-generated information before publishing.
Can I use voice messages for product upload?
ShopIQ supports voice conversations in multiple Indian languages including Hindi, Assamese, Telugu, Tamil, Gujarati, Marathi, Kannada, Malayalam, Punjabi, and Urdu. During voice sessions, ShopIQ replies in the same language spoken by the merchant. Voice can help merchants explain product details more naturally.
Can I edit products after uploading through WhatsApp?
Yes. Products and catalog content can be reviewed and edited after creation. Merchants can manually edit product images, titles, descriptions, A+ content, categories, sub-categories, collections, coupons, and related content through the CMS. Manual edits do not consume AI credits.
Does WhatsApp product upload consume AI credits?
Sharing information through WhatsApp does not automatically consume credits. AI credits are consumed when AI is used to generate catalog content, product titles, descriptions, SEO metadata, tags, or other AI-powered outputs. Manual product editing through the CMS does not consume AI credits.
What should I review before publishing WhatsApp-uploaded products?
- Product title
- Product description
- Product price
- Product image
- Category
- Collection
- Variants
- SKU
- Stock availability
- SEO metadata
- Product page display
- Shipping details
- Policy relevance
This is important because WhatsApp inputs may be informal or incomplete.
Can an Implementation Partner help with WhatsApp product upload?
Yes. Merchants can request a callback and work with an Implementation Partner. Partners can help organize product photos, create catalog structure, clean product data, upload products, generate descriptions, configure collections, and prepare the store for launch.
Important things to know
WhatsApp product upload can make catalog creation easier, but the merchant remains responsible for product accuracy. Before products go live, merchants should verify all catalog information carefully.