Security, Privacy & Compliance
Who owns the data in ShopIQ?
Summary
The merchant owns the business content and data they create or upload in ShopIQ. This includes product data, product images, videos, product descriptions, website content, catalogs, AI-generated content, and customer/order data associated with the merchant's store. ShopIQ provides the platform and software infrastructure.
Who this is for: Merchants who want to understand data ownership, content ownership, customer data responsibility, and what can be exported from ShopIQ.
Who owns the data in ShopIQ?
The merchant owns the content and business data they create, upload, or manage in ShopIQ. This may include product data, product titles, product descriptions, product images, product videos, product catalogs, website content, blog content, policy content, AI-generated content, AI-generated product visuals, orders, customers, product image URLs, catalog information, and business information. ShopIQ provides the software platform used to create, manage, host, and operate the store.
Does the merchant own AI-generated content?
Yes. The merchant owns the AI-generated content created for their store, subject to applicable laws, platform terms, third-party rights, and the merchant's responsibility to review the output. AI-generated content may include product descriptions, product titles, SEO metadata, blog drafts, marketing copy, product visuals, lifestyle images, videos, website content, and campaign content. The merchant is responsible for reviewing all AI-generated output before publishing or using it commercially.
Does the merchant own uploaded images and videos?
Yes. The merchant owns the images and videos they upload, provided they have the legal right to use those assets. The merchant is responsible for ensuring that uploaded images, videos, logos, fonts, product photos, model photos, and creative assets do not violate copyright, trademark, personality rights, privacy rights, or any other third-party rights.
Does the merchant own customer and order data?
Customer and order data belong to the merchant's business relationship with its customers, subject to applicable privacy laws, platform terms, and data protection obligations. The merchant is responsible for using customer data properly, including communication, marketing, consent, data security, and privacy compliance.
What data can be exported?
- Products, including product image URLs where applicable
- Orders
- Customers
Merchants can use these exports for reporting, migration, accounting, compliance, or business records.
What cannot be exported?
- Website pages and layouts
- Website themes
- AI workflows
- Platform-specific configurations
- Blog pages
- Storefront code
- CMS structure
- ShopIQ-specific automation setup
Merchants should export available records before cancellation or suspension if they need them.
Does ShopIQ own my domain?
No. Domains are not included in ShopIQ pricing. The merchant purchases and owns the domain separately from a domain provider. ShopIQ allows merchants to connect their domain to the website through DNS records such as A Record and CNAME Record.
What happens to data after cancellation?
After cancellation, the merchant retains access until the end of the billing cycle. After that, a 30-day grace period applies. If the subscription is not renewed during the grace period, website, hosting, database, storage, and associated services are suspended until reactivation. Merchants should export required products, orders, and customer data before access is suspended.
The merchant owns their business data and content, but they are also responsible for using it lawfully. ShopIQ is a software platform and does not replace legal, tax, compliance, accounting, or intellectual property advice.