Getting Started with ShopIQ
Can retailers use ShopIQ?
Summary
Yes. Retailers can use ShopIQ to create an ecommerce website, digitize their product catalog, receive online orders, connect payments and logistics, create marketing content, and manage commerce workflows using AI, WhatsApp, and the ShopIQ dashboard.
Who this is for: This article is for offline retailers, shop owners, boutique owners, showroom owners, small business owners, and local merchants who want to start selling online or improve their existing online store.
Can retailers use ShopIQ?
Yes. ShopIQ is built for retailers who sell physical products and want to create, manage, and grow an online business.
A retailer can use ShopIQ to create an ecommerce website, upload products, organize categories, generate product descriptions, create promotional banners, connect payment gateways, connect logistics partners, and receive online orders.
ShopIQ is especially useful for retailers who currently sell through physical stores, WhatsApp, Instagram, exhibitions, phone calls, or customer references and now want a structured online store.
What types of retailers can use ShopIQ?
ShopIQ can be used by many types of retailers, including:
- Clothing stores
- Saree and ethnic wear stores
- Jewelry retailers
- Footwear stores
- Skincare and beauty retailers
- Home decor stores
- Furniture showrooms
- Electronics retailers
- Gift shops
- Lifestyle stores
- Handicraft sellers
- Stationery shops
- Packaged food retailers
- FMCG retailers
- Accessories stores
The main requirement is that the retailer should sell physical products that can be delivered to the buyer after an order is placed.
How can ShopIQ help offline retailers go online?
Offline retailers often have products, customer relationships, and local trust but may not have an ecommerce website or digital catalog.
ShopIQ can help retailers move online by helping them:
- Build an ecommerce website
- Create product pages
- Upload product images
- Generate product titles and descriptions
- Organize products into categories and collections
- Add homepage banners and promotional sections
- Create policy pages
- Enable online checkout
- Connect payment gateways
- Connect logistics partners
- Receive and manage online orders
This helps retailers move from informal selling to a structured ecommerce experience.
Can retailers create catalogs from product images?
Yes. Retailers can use ShopIQ to create product catalogs from product images and product details. AI can help generate product titles, descriptions, SEO content, and product information. Merchants can also manually edit product data through the CMS.
This is useful for retailers who already have product photos on their phone, computer, or WhatsApp and want to convert them into a proper online catalog.
Can retailers manage products manually?
Yes. Retailers remain in control of their product catalog. They can manually edit:
- Product names
- Product descriptions
- Product images
- Product prices
- Categories
- Sub-categories
- Collections
- A+ content
- SEO metadata
- Product availability
- Coupons and discounts
Manual product and content edits do not consume AI credits.
Can retailers use AI to improve their store?
Yes. Retailers can use AI Chat and AI tools for tasks such as:
- Creating the website
- Updating website design
- Generating product descriptions
- Creating product visuals
- Creating banners
- Generating marketing content
- Creating catalog content
- Running business analysis
- Updating the overall UI and UX
- Adding size charts or custom elements
AI-powered actions through Chat consume AI credits.
Can retailers manage their business through WhatsApp?
Yes. Many Indian retailers already use WhatsApp to share product images, talk to customers, confirm availability, and manage inquiries. ShopIQ supports WhatsApp-based commerce workflows so retailers can interact with business operations through a familiar channel.
Can retailers accept online payments?
Yes. Retailers can connect supported third-party payment gateways based on their subscription plan and available integrations.
Payment gateway providers may require their own verification, KYC, bank account verification, GST, PAN, or business documentation before activation. ShopIQ does not collect payments on behalf of merchants.
Can retailers connect logistics?
Yes. Retailers can connect supported logistics partners based on available integrations and their subscription plan. The retailer remains responsible for packing products, handing them over for shipping, managing returns, and fulfilling orders. ShopIQ does not hold inventory or fulfill orders.
Can retailers use their own domain?
Yes. Retailers can connect their own domain name after publishing the website. Domains must be purchased separately by the merchant. The domain can be connected from Settings using standard DNS records such as A Record and CNAME Record.
Can someone set up ShopIQ for a retailer?
Yes. Retailers who do not want to set up the store themselves can request a callback. ShopIQ can connect them with an Implementation Partner who can help with store setup, catalog creation, payment configuration, logistics setup, content, creatives, and launch support.
Important things to know
ShopIQ helps retailers build and manage their online store, but the merchant remains responsible for product accuracy, inventory, pricing, fulfillment, returns, refunds, taxes, compliance, and customer service.
ShopIQ is suitable for physical product retailers. It does not currently support service booking, digital downloads, appointment scheduling, restaurant ordering, rentals, or event ticketing.