Account & Workspace Management
What happens if I forget my password?
Summary
If a merchant or team member forgets their password or loses access, they should use the available login recovery flow or contact ShopIQ Support. Since ShopIQ uses Email OTP for account verification, access to the registered email is important.
Who this is for: Merchants and team members who cannot access their ShopIQ account.
What happens if I forget my password?
If you cannot access your account, use the available login or recovery flow. ShopIQ account access depends on the registered email and verification process. If you are unable to log in, you should make sure you have access to the email address used for the account.
Why is access to my email important?
ShopIQ uses Email OTP for account verification. This means your registered email is important for account access, verification, and recovery. If you lose access to your email, account recovery may require support assistance.
What should I do if I cannot access my email?
If you cannot access your registered email, contact ShopIQ Support. For security reasons, ShopIQ may need to verify ownership before helping with account recovery or email changes.
Can team members reset their own access?
Team members should use their own email login. If a team member cannot access the account, they should try the available recovery flow or ask the account owner to review their team access. The merchant can remove and re-invite team members where required.
Does account recovery consume AI credits?
No. Login recovery, password reset, email verification, and account access support do not consume AI credits.
Keep your registered email secure and accessible. Use separate team logins instead of shared passwords, and remove users who no longer need access.