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Summary
ShopIQ allows merchants to invite team members using their email addresses. Team members can log in with their own email and access the store according to the permissions assigned by the merchant. This helps businesses manage work across catalog, sales, content, orders, discounts, blogs, compliance, and other areas.
Who this is for: Merchants who want to give access to employees, team members, agencies, operations staff, content teams, or partners without sharing the main account login.
How does team access work in ShopIQ?
ShopIQ supports team access. A merchant can invite team members to the store using their email address. Each team member logs in with their own email and receives access based on the permissions assigned by the merchant. This helps the merchant avoid sharing one common login with everyone.
Why should I use team access?
Team access helps merchants manage work more safely and systematically. For example, a catalog manager can update products, a sales team member can review orders, a content person can update blogs and banners, an operations person can manage fulfillment, an agency can help with store setup, a compliance person can review policy pages, and a support person can view customer-related information where permitted. Each person should get only the access they need.
Can multiple people work on the same store?
Yes. A merchant can add team members to the same store. Each team member logs in using their own email. This makes it easier to manage responsibility, access, and accountability.
Can one account manage multiple businesses?
One ShopIQ account is intended for one merchant or business. One website is supported per account. If a merchant wants to manage more websites or separate businesses, they need separate accounts.
Can I invite agencies or partners?
Yes. Merchants can invite trusted agencies, implementation partners, or service providers where required. However, merchants should only provide access that is necessary for the work. For example, an agency helping with product content may not need access to billing or all customer data.
Can I remove team members?
Yes. Merchants should remove team members who no longer need access. This is important when an employee leaves, an agency project ends, or a temporary support task is completed.
Should team members share logins?
No. Team members should use their own email login. Sharing logins can create security risks and make it difficult to know who changed what.
Does adding team members consume AI credits?
No. Adding or managing team members does not consume AI credits. AI credits are consumed only when AI-powered tasks are used, such as generating content, creating images, using AI analytics, or editing through AI Chat.
Team access should be managed carefully. Merchants should invite only trusted people, assign limited permissions, review access regularly, and remove users who no longer need access.