মূল্য নিৰ্ধাৰণ, ক্ৰেডিট আৰু বিলিং
চাবস্ক্ৰিপচন পেমেণ্ট ব্যৰ্থ হলে কি হয়?
Summary
If a subscription payment fails, ShopIQ retries the payment three times. If the payment still fails after three retry attempts, the subscription is cancelled and the account moves into a 30-day grace period. Merchants can contact ShopIQ Support or their Implementation Partner to renew or reactivate the account.
Who this is for: Merchants who want to understand failed subscription payments, retry attempts, account access, grace period, and reactivation.
What happens if subscription payment fails?
If a merchant's subscription payment fails, ShopIQ will retry the payment three times. Payment failure may happen due to reasons such as insufficient balance, expired card, bank decline, UPI mandate issue, payment method issue, network issue, authentication issue, billing gateway issue, or payment limit restriction. If the payment is successful during retry, the subscription continues. If payment fails after all retry attempts, the subscription is cancelled.
How many times does ShopIQ retry payment?
ShopIQ retries failed subscription payment three times. Merchants should update their payment method or resolve the issue before the retry attempts are exhausted.
What happens after all retry attempts fail?
If payment still fails after three retry attempts, the subscription is cancelled and the account moves into a 30-day grace period. During this grace period, the merchant can renew or reactivate the subscription.
What is the 30-day grace period?
The grace period is a 30-day period after subscription cancellation during which the merchant can renew or reactivate the account. After the grace period, the website, hosting, database, storage, and associated services are suspended until the subscription is reactivated.
Does the website stop immediately after payment failure?
No. The website does not stop immediately after the first payment failure. ShopIQ retries payment three times. If payment continues to fail and the subscription is cancelled, the account moves into a 30-day grace period. Merchants should resolve billing issues quickly to avoid interruption.
What should merchants do after a failed payment?
- Check the payment method
- Ensure sufficient balance
- Check bank or card limits
- Check UPI mandate status, if applicable
- Try another payment method if available
- Contact their bank or payment provider
- Contact ShopIQ Support or their Implementation Partner if needed
What happens to AI credits after payment failure?
Subscription credits are tied to the active billing cycle. If the subscription is cancelled after failed payment and later reactivated, credit access may depend on the active plan and account status. Purchased credits roll over until used, but access to AI workflows may depend on subscription status.
Can I reactivate after failed payment?
Yes. Merchants can contact ShopIQ Support or their Implementation Partner to renew or reactivate the account. Reactivation restores access according to the active subscription and platform policies.
Merchants should keep billing details updated to avoid failed renewals. If payment issues are not resolved within the retry and grace period process, website and platform services may be suspended until reactivation.