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Summary

Connected apps are third-party integrations linked to a ShopIQ store. Payment gateways, logistics providers, WhatsApp apps, analytics tools, marketing tools, ad platforms, and marketplace integrations can count as connected apps. Native ShopIQ features do not count as connected apps.

Who this is for: Merchants who want to understand connected app limits, third-party integrations, and how external tools are counted in ShopIQ plans.

What are connected apps?

Connected apps are external third-party services connected to a ShopIQ store. These apps help merchants extend store functionality by connecting external systems for payments, shipping, messaging, marketing, analytics, marketplaces, and other operations. Each external third-party integration counts as a connected app.

What are examples of connected apps?

  • Razorpay, PhonePe, Stripe, PayPal (payment gateways)
  • Delhivery, Shiprocket (logistics providers)
  • GetGabs, WATI, Gupshup (WhatsApp providers)
  • Google Analytics, Meta Pixel (analytics)
  • Google Ads, Meta Ads (ad platforms)
  • Amazon, Flipkart, Unicommerce (marketplace integrations)
  • Other supported third-party integrations

Availability depends on the merchant's region, plan, setup, and current integration support.

Do native ShopIQ features count as connected apps?

No. Native ShopIQ capabilities do not count as connected apps. For example, the dashboard, product catalog, orders, manual editing, AI Website Builder, AI Chat, CMS, coupons, blogs, policy pages, ShopIQ Cloud hosting, team management, and permission settings are not counted as connected apps.

Do payment gateways, logistics providers, and WhatsApp apps count?

Yes. Payment gateways, logistics providers, and WhatsApp provider integrations each count as connected apps. Their fees and rules are separate from ShopIQ subscription pricing and are controlled by the respective provider.

What happens if I disconnect an app?

Disconnecting an app frees the connected app slot immediately. However, merchants should review the operational impact before disconnecting — for example, disconnecting a payment gateway may affect online payments, disconnecting a logistics provider may affect shipping automation, and disconnecting analytics tools may affect reporting data.

Can I connect more apps by upgrading?

Yes. If a merchant needs more connected app allowance, they may need to upgrade to a higher plan depending on current plan limits. Merchants should review plan details before connecting multiple third-party apps.

Do connected apps consume AI credits?

No. Connecting and using third-party apps does not automatically consume AI credits. AI credits are consumed only when AI is used to generate, analyze, summarize, or create something using available data or workflows.

Merchants are responsible for provider accounts, verification, fees, terms, data sharing, and compliance requirements for each connected app.

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