মূল্য নিৰ্ধাৰণ, ক্ৰেডিট আৰু বিলিং
মই মোৰ পৰিকল্পনা আপগ্ৰেড বা ডাউনগ্ৰেড কৰিব পাৰো নে?
Summary
Yes. Merchants can upgrade or downgrade their ShopIQ plan. Upgrades take effect immediately and are billed immediately. Downgrades take effect from the next renewal cycle. Merchants should review plan limits, AI credits, connected app allowances, and support levels before changing plans.
Who this is for: Merchants who want to change their ShopIQ plan as their business grows or as their usage needs change.
Can I upgrade my plan?
Yes. Merchants can upgrade their ShopIQ plan. Upgrades take effect immediately and are billed immediately. This is useful when a merchant needs higher plan limits, more AI credits, more connected app allowance, or higher support access.
Can I downgrade my plan?
Yes. Merchants can downgrade their plan. Downgrades take effect from the next renewal cycle. This means the current plan remains active until the current billing cycle ends, and the lower plan applies from the next billing cycle.
Are upgrades prorated?
Upgrades take effect immediately and are billed immediately. Merchants should review the billing amount shown at the time of upgrade before confirming.
Are downgrades immediate?
No. Downgrades take effect on the next renewal. This helps avoid sudden loss of current plan access during the already paid billing cycle.
What should I check before upgrading?
- AI credit requirements
- Connected app requirements
- Support needs
- Store usage and product catalog size
- Business growth plans
- Team usage
- Marketing and analytics requirements
- Creative generation needs
What should I check before downgrading?
Before downgrading, merchants should review whether the lower plan supports their current usage — including connected app allowance, AI credit allowance, support level, feature availability, store requirements, integrations currently in use, and team requirements. If the lower plan has fewer limits, some workflows may need adjustment from the next billing cycle.
What happens to connected apps when I downgrade?
If the lower plan has a smaller connected app allowance, merchants may need to disconnect some third-party apps or adjust their setup. Each external third-party integration counts as a connected app. Disconnecting an app frees the connected app slot immediately.
What happens to AI credits when I change plans?
Subscription credits are tied to the active plan and billing cycle. When a plan changes, credit behavior may depend on the upgrade or downgrade timing and billing cycle. Purchased credits roll over until used. Merchants should check Settings → Credits for current balance and plan usage.
Can an Implementation Partner help choose a plan?
Yes. Merchants can request help from ShopIQ Support or their Implementation Partner to choose the right plan based on business needs, catalog size, AI usage, integrations, and growth plans.
Plan changes can affect AI credits, connected app limits, support levels, and available workflows. Merchants should review plan details before upgrading or downgrading.